Merchandise Return Policies
Non-defective merchandise may be returned within 30 days of receiving the device. Please call Pulsed Harmonix at 1.855.749.7363 to let us know you are returning the device, and we will then email you a pre-paid label, for return shipping.
Note: Returns are subject to a restocking fee of $200. All merchandise must be returned in a new or resalable condition in the original packaging. Items damaged, or showing signs of wear, are not returnable. Missing items will be subject to additional charges. All paperwork, including the user guide, must be included, along with the original packaging.
A Return Merchandise Authorization (RMA) number must accompany all defective merchandise. Please call Pulsed Harmonix at 1.855.749.7363 to receive an RMA, which you must include in the return shipment. You will need to provide the Serial Number of the device as well.
If you received damaged merchandise, or your device stopped operating correctly within the two-year warranty period, we will provide you with a pre-paid label, for return shipping.
If the device is damaged beyond the two-year warranty period, you are responsible for both shipping costs and repair costs.
Note: All paperwork, including warranties and instructions, must be returned, along with the original packaging.
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